Q What is the deposit amount to book the tour ?
A It is 25% of the total amount of your tour cost
Q When do I have to pay the balance amount ?
A 50 days prior to the departure date.
Q What are the documents required to book the tour ?
A i. Copy of passport (your passport must be valid for a minimum of six months from the date of travelling)
ii. Deposit amount by cheque or in cash
iii. Registration forms - filled and signed by you with your address and contact details
Q Can I book the tour now if my passport is not ready ?
A Yes, you can still book the tour and avail the discount offer. It takes about 45 days to get a new passport.
You can even apply for a Tatkal passport. We can assist you with your passport application.
Q If I do not get my passport on time, can I postpone my tour date ?
A Yes, you can postpone the tour date.
Q How do I make the payment ?
A Payment can be made by Cheque / by Demand Draft / in Cash or you can transfer the money into our bank account. If you are located abroad, you can remit the money into our bank account.
CANCELLATIONS
Q What are the cancellation charges ?
A In the event of a tour participant cancelling his or her booking, the following fees become payable.
(Schedule of cancellation charges to be inserted here)
Note 1 This will hold good only on presentation of the original receipt. Transfer from one tour to another will be treated as acancellation.
Note 2 All requests for cancellations must be received in writing and signed by the tour participant who made the original booking. In case you have to withdraw from a tour after it has begun for reasons such as illness, make sure to obtain a medical certificate in support of any insurance claim. We regret that we shall not be able to make refunds for your absences from a tour or for any missed sightseeing. Costing and airfare for all tours are based on departure from Mumbai, unless mentioned otherwise. Passengers opting for boarding flights from other places will have to pay the difference in airfare, if any, and will have to bear the expenses of transportation from airport to hotel and vice-versa without any reduction in the tour price on this account. The facility of offering the option of boarding a flight from other places will be solely at our discretion. We will, in no circumstances, be liable for any loss of baggage, goods, air tickets, passport, cash, travellers' cheques, or any other travel document or item owned by the passenger while on tour, howsoever caused. No refund is permissible on partially unutilized air tickets or ground arrangements.
Q What happens if I cancel my tour after paying the deposit ?
A The deposit of Rs. 25,000/- is non-refundable, but you can adjust this amount against any international tour/ticketing within one year from the date of the receipt
REFUNDS
Q When and how will I get the refund if I cancel my trip?
A Once you cancel your trip, you will get the refund within 21 to 45 days by cheque.
Q Can I postpone the date of my travel ?
A You have to pay cancellation charges as applicable if you postpone the date of your travel within 30 days of the departure date of your tour. After deducting the cancellation charges, the balance amount will be transferred towards your new tour. You can postpone your travel date 30 days before the date of departure without any cancellation charges, provided your tickets have not been issued, and the validity of your visa is within the limit of your travel dates.
VISAS
Q What is the procedure for obtaining visas?
A These are the basic requirements :
I Your passport must be valid for 6 months from the date of travelling
ii. I.T. challans (last 3 years)
iii. Bank Statement (last 6 months)
iv. Proof of studying (if children/students are travelling with you) Our sales executive will assist you in getting the
exact list of the documents required for the tour you have booked
Q Do we have to come personally for the visa?
A In case of visas for USA, UK, or FRANCE you need to go personally for an interview and to get fingerprinted. For other countries, we can submit the visa application on your behalf. You will have to appear personally only if asked by them.
Q Do you give any guarantee for the visas ?
A We are unable to give any guarantee for your visas. We can only submit the visa application on your behalf. The respective consulate may ask for a personal interview, or may reject your visa.
Q Can I apply again if my visa is rejected once ?
A In most of our tours, one-time visa fee is included. If your visa is rejected, you can apply again, but the second time's visa fees will have to be borne by you.
Q What is the validity period of a visa?
A It varies from country to country. Generally visas are issued for the duration of your tour, but some countries issue visas valid for three months to two years, and America issues visas valid upto 10 years.
Q How can I get a visa of a longer validity ?
A We can assist you in getting a visa of a longer validity, but it is subject to approval from the consulate. Please contact our nearest office for the same.
AIRLINES
Q What is the reporting time at the airport?
A For most international flights you need to report at least 3 hrs prior to the departure time.
Q What is the baggage allowance ?
A Generally all airlines allow 5 kgs hand baggage and 20 kgs check in baggage.
Q Can I travel before the departure of the tour?
A In our most of the tours we do not charge any deviation charges if you inform us your date of travel at the time of booking. All seats are subject to availability, so always give one or two alternative dates. If you change the date after the tickets are issued, the airlines may levy a 'date change penalty' and also charge a difference in the fares, if applicable.
Q What is the validity period of a ticket ?
A Generally a ticket is valid from 1 month to 2 months
Q Can I get the validity of the ticket extended ?
A Yes, you can. Please contact our nearest office for assistance in this regard. You may have to pay the difference in the fare for getting the time limit extended.
Q Can I upgrade to Business or First Class ?
A Yes, happily. Our office can assist you in getting the best possible fares
HOTELS
Q What type of hotel accommodation is provided ?
A Generally we use 3 to 5 star hotels, depending on the tour. Names of most of the hotels are mentioned in our tour itinerary.
Q Do you put us up at the same hotels as mentioned in the itinerary ?
A We always try and get you the same hotels. In case we have to change any hotel for any reason, we maintain the same category.
Q Do you provide an extra bed for a child ?
A We quote separate prices for a child with or without bed. For a child with bed, you either get an extra bed or an extra mattress
Q What are the facilities we get in the rooms ?
A You will get a standard room with attached bathroom, a TV, AC/heater, and phone
Q Do we get A.C. rooms at most of the places ?
A Yes, at most of the places you get A.C. rooms. However in Europe, sometimes a few hotels may not have A.C. because of the weather conditions
COACH
Q What type of coaches do you provide?
A Luxurious, modern coaches
Q What are the seating arrangements on the coach ?
A Seating on the coach is assigned on a rotation system. Out of fairness to all passengers, we do not accept special seating requests for the motor coach for any reason, and we expect your full participation in the rotation system.
Q Are there any toilet facilities in the coach ?
A Yes, but only at a few destinations, due to limited disposal sites. Motor coaches are usually equipped with an enclosed 'porta-potty' for coach drivers or only for 'emergencies'. Frequent sightseeing and rest stops will be made in order to allow you a comfortable traveling experience.
Q Do you allow eating and drinking in the coach ?
A We do not allow eating and drinking in the coach for reasons of cleanliness and hygiene
FOOD
Q What type of food is provided on the tour ?
A We provide continental, vegetarian Indian and non- vegetarian meals.
Q Is drinking water provided with the meals served to us ?
A Normal drinking water will be served to you with the meals. You can get mineral water /soft drinks on extra payment.